Support & customers
Automated alerts for tickets, SLAs, and customer health so support and success teams can focus on helping customers instead of hunting for problems.
What we offer
- Ticket and queue alerts — Alerts when a ticket is about to breach SLA, when the queue backs up, or when a high-priority or VIP ticket needs attention so your team can respond in time.
- Customer health alerts — Alerts when usage drops, when a customer hits a churn-risk score, or when NPS or CSAT falls below a threshold so success can reach out before it’s too late.
- FAQ and knowledge-base suggestions — We can flag tickets or questions that look like good candidates for FAQ or KB articles so you can improve self-serve and reduce repeat questions.
We integrate with your support and success tools (help desk, CRM, product analytics) and send alerts to email, Slack, or Teams so the right person can act.